PRIVACY POLICY

Effective Date: September 2026

This Privacy Policy explains how Jessica Marie Holdings Pty Ltd collects, uses, stores, protects and discloses your personal information when you interact with our websites, purchase an offer, join a program, complete a form, subscribe to email updates, participate in coaching, or access any related products or services.

This includes services and brands operated by Jessica Marie Holdings Pty Ltd, including Woman Mastery HQ and other coaching, education, digital product, event, membership and mentorship offerings.

By using our website, submitting your information, purchasing a product or service, or participating in any coaching container, membership, program, course, masterclass, event, quiz or community, you acknowledge this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

your name
email address
phone number
billing details
payment information
business details
social media handles
quiz responses
application form answers
coaching intake responses
testimonials, feedback or survey responses
messages, comments or communications you send to us
information shared during coaching sessions, communities, calls, client portals, email or other communication platforms

We may also collect technical information when you use our websites or digital platforms, including:

IP address
browser type
device information
website usage data
pages visited
referral source
cookies and tracking data

2. How We Collect Your Information

We may collect your personal information when you:

visit our website
join our email list
complete a quiz, form, survey or application
purchase a product, program, membership or service
book a call or session
join Woman Mastery HQ or another coaching container
access Kajabi, community spaces, client portals or other digital platforms
communicate with us by email, social media, direct message, chat or other communication platforms
provide a testimonial, review or feedback
interact with our advertisements, emails or website tracking tools

We may also collect information through third-party platforms and service providers we use to operate our business.

3. How We Use Your Information

We collect and use your personal information for purposes including:

providing access to purchased products, programs, memberships, courses, services and resources
processing payments and managing billing
delivering coaching, mentoring, education and support
reviewing applications and enquiries
sending emails, updates, newsletters, reminders, offers and marketing communications
improving our websites, content, offers, customer experience and services
personalising your experience inside our programs, memberships or communities
responding to enquiries, customer service requests or complaints
managing legal, administrative, tax, accounting and business obligations
enforcing our Terms & Conditions
managing overdue accounts and payment obligations
protecting the safety, integrity and standards of our business, clients, communities and intellectual property
analysing business performance, customer behaviour, marketing effectiveness and website usage

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Payment Information

Payments may be processed through secure third-party payment providers, including but not limited to:

Stripe
Kajabi Payments
PayPal
or other payment providers used by Jessica Marie Holdings Pty Ltd

We do not store your full credit or debit card details on our own systems.

Payment information is handled securely by the relevant third-party payment provider in accordance with its own privacy and security policies.

We may retain payment-related information such as:

transaction records
invoices
purchase history
billing details
payment plan status
account balances
payment failures
refunds
outstanding amounts

This information may be retained for business, legal, tax, accounting, administrative and debt-recovery purposes.

5. Email Marketing and Communications

When you join our email list, purchase an offer, complete a quiz, download a resource, join a training or otherwise submit your details, you may receive communications from us.

These communications may include:

educational content
business updates
program information
offer invitations
reminders
customer or client resources
newsletters
promotional campaigns
transactional or account-related communications

Marketing communications may be sent where permitted by law and in accordance with applicable consent requirements.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.

Unsubscribing from marketing emails does not necessarily prevent us from sending essential transactional, billing, account, service or administrative communications relating to a product or service you have purchased.

6. Cookies, Pixels and Tracking Technologies

Our websites may use cookies, pixels, analytics tools and similar technologies to understand how visitors interact with our websites and to improve our marketing, content, advertising and user experience.

These tools may include, but are not limited to:

Google Analytics
Meta Pixel
TikTok Pixel
Kajabi analytics
email marketing analytics
advertising platforms
conversion tracking tools
retargeting tools

These technologies may collect information about:

browsing behaviour
pages visited
actions taken
device type
referral source
interactions with our website
interactions with advertisements
interactions with emails and marketing content

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used.

Please note that disabling cookies may affect how some parts of our websites or services function.

7. Third-Party Platforms and Service Providers

We use third-party platforms and service providers to operate our business and deliver our products and services.

These may include, but are not limited to:

Kajabi
Stripe
PayPal
Google Workspace
Zoom
Meta
Instagram
Facebook
TikTok
YouTube
email marketing platforms
scheduling tools
analytics tools
advertising platforms
payment processors
accounting and bookkeeping providers
customer support tools
communication platforms
website providers
contractors, virtual assistants and team members who assist with business operations
professional advisers
debt collection providers where reasonably necessary

These third parties may access certain personal information where reasonably required to perform their services.

Where appropriate, we take reasonable steps to work with reputable third-party providers.

However, third-party providers have their own privacy policies, security practices and legal obligations.

We recommend reviewing their privacy policies separately where relevant.

8. Disclosure of Personal Information

We may disclose your personal information where reasonably necessary for:

delivering our products, programs, memberships, services and coaching support
processing payments
managing customer and client accounts
providing technical or customer support
complying with legal, tax, accounting or regulatory obligations
enforcing our Terms & Conditions
managing failed payments
collecting overdue payments or outstanding balances
referring overdue accounts to debt collection providers where permitted
obtaining legal, accounting, financial or professional advice
protecting our rights, intellectual property, business, clients and community standards
detecting or preventing fraud, misuse or unlawful conduct
working with trusted contractors, team members, service providers or professional advisers

We do not sell your personal information.

9. Confidentiality in Coaching and Community Spaces

Information shared inside coaching sessions, mentorship containers, Woman Mastery HQ, community spaces, calls or private communications is treated as confidential by Jessica Marie Holdings Pty Ltd, subject to the circumstances described in this Privacy Policy and any legal obligations that may apply.

However, you acknowledge that when you voluntarily share information in:

group coaching calls
community spaces
comments
live events
group chats
forums
public platforms

other participants may see or access that information.

Clients and community members are expected to respect the confidentiality of others and must not share, copy, disclose, distribute or discuss another person's confidential or private information outside the relevant program, membership or community without permission.

While we establish expectations around confidentiality, we cannot guarantee the conduct of every participant in a group environment.

10. Testimonials and Client Results

If you provide a testimonial, review, screenshot, success story, feedback or client result, we may request permission to use it for marketing, promotional or educational purposes.

Depending on the consent provided, this may include use of:

your first name
full name
business name
social media handle
image
video
written testimonial
screenshots
voice recordings
business results
other identifying details

Where required or appropriate, we will seek your consent before using identifying testimonial material publicly.

You may request that future use of a testimonial be discontinued or that identifying information be removed where reasonably possible.

We will consider all reasonable requests, noting that removal may not always be possible where material has already been lawfully published, distributed, printed, incorporated into existing promotional material or used in active or historical campaigns.

11. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from:

misuse
interference
loss
unauthorised access
modification
disclosure

This may include:

password-protected systems
secure third-party platforms
restricted access to customer and client information
secure payment processors
administrative safeguards
internal confidentiality expectations for team members and contractors
appropriate access controls

However, no method of internet transmission or electronic storage is completely secure.

While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

12. Overseas Disclosure

Some third-party platforms and service providers used by Jessica Marie Holdings Pty Ltd may store, process or access personal information outside Australia.

As a result, personal information may be transferred to, stored in or accessed from locations outside Australia depending on the systems and service providers we use.

Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosure and handling of personal information.

13. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also request that we correct personal information that is inaccurate, outdated, incomplete, irrelevant or misleading.

To make a request, please contact us using the details at the bottom of this Privacy Policy.

We may need to verify your identity before providing access to information or making changes.

In some circumstances, applicable law may permit or require us to refuse access to certain information. Where appropriate, we will explain the reason.

14. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes outlined in this Privacy Policy, including to:

provide products and services
manage customer and client relationships
manage memberships and payment plans
comply with legal, tax, accounting and record-keeping obligations
resolve disputes
manage outstanding payments
enforce agreements
maintain business records
protect our legal rights

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate and where we are not legally required to retain it.

15. Links to Other Websites

Our websites, emails, programs or resources may contain links to third-party websites or platforms.

Jessica Marie Holdings Pty Ltd is not responsible for the privacy practices, content, security or policies of those external websites or platforms.

You access third-party links at your own discretion.

16. Children’s Privacy

Our products, programs, memberships, coaching services and websites are intended for adults aged 18 years and over unless expressly stated otherwise.

We do not knowingly collect personal information from children through our adult-focused services.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take reasonable steps to address the situation in accordance with applicable law.

17. Data Breaches

If Jessica Marie Holdings Pty Ltd becomes aware of a data breach involving personal information, we will assess and manage the breach in accordance with applicable privacy and data breach obligations.

Where notification is required by law, affected individuals and relevant regulatory authorities will be notified as required.

18. Complaints

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another applicable regulator.

19. Changes to This Privacy Policy

Jessica Marie Holdings Pty Ltd may update this Privacy Policy from time to time to reflect changes in:

our business
our products or services
technology
platforms
privacy practices
legal or regulatory obligations

The updated version will be published on our website with a revised effective date.

Where changes are material and additional notice or consent is required by law, we will take reasonable steps to provide that notice or obtain that consent.

20. Contact Us

If you have any questions, concerns, requests or complaints about this Privacy Policy or how your personal information is handled, please contact:

Jessica Marie Holdings Pty Ltd
Queensland, Australia

Email: [email protected]

For Woman Mastery HQ membership enquiries:

[email protected]